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Printer Support- Common HP Printer Troubleshooting

Ink Cartridge Issues – Printer Support

Step 1: If you’re having some problems with the ink cartridge installed in your printer, make sure that the cartridge you have installed is genuine and authorized by HP.

Step 2: Turn on the printer and open the cartridge access door and wait for the printer to become silent. Push on the cartridge to release it from its position and pull it out to remove it.

Step 3: Check for the presence of any dust or leaks that have accumulated on the cartridge over time and clean it up with a soft cloth sprayed with water. Do the same for the electrical contacts of the carriage. Let it dry for about 5 to 10 minutes before you reinsert it into the printer.

Step 4: Side in the cartridge into its slot and push it until it locks into position. Make sure you insert the cartridge into its respective slot. The color cartridge should be inserted into the left slot and the black cartridge into the right one. Close the cartridge access door.

Step 5: If you still have problems with printing documents, reset it by unplugging the power cord with the printer turned on and plugging it back after a minute.

Step 6: To find out which cartridge is problematic, open the cartridge access door and wait till it becomes silent. Remove the black cartridge and close the cartridge access door. Check for a “Print cartridge error” or “Cartridge missing” error message on the screen.

Step 7: Now open the cartridge access door and remove the color cartridge. Insert the black cartridge into its slot and close the cartridge access door.

Step 8: If the error message is still displayed on the screen, proceed to replace the cartridges. Print a document after replacing the cartridges and call our customer service if it does not print.


Paper Jam Error – Printer Support

1 . There is a possibility that the “Paper Jam” error message displayed on your screen is a false alert.

2 . Pull out the input tray to its maximum and take out the stack of paper present inside. Check for the presence of any jammed paper and remove it. Do the same for the output tray.

3 . Open the cartridge access area and wait for the printer to become silent. Check if there is any paper jammed into the ink cartridge area and remove it.

4 . To make sure that the carriage is able to move freely, open the carriage access door and wait for the carriage to move to the center and become idle. Unplug the printer while it is turned on and check for any dust or bits of paper that are restricting the carriage from moving freely.

5 . Check if the carriage can move freely from left to right and vice versa. Close the cartridge access door and reconnect the printer.

6 . Clean the paper rollers with the help of automated tools available in your printer.

7 . Turn on the printer and on the printer’s control panel, press and hold the power button. Click on the cancel button 3 times and then on the Start Copy Color button seven times before you release the power button.

8 . With the printer turned on, press and hold the power button and click on the cancel button 3 times and then on the Start Copy Color button 8 times to clean the ink smears.

9 . If it still does not work, reset the printer by disconnecting it with the printer turned on and connecting the power cord back to the printer after a minute.


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